Legal

1. Standard Cancellation Policy

• 48+ hours before the experience: Full refund (minus applicable platform fee). The refund will be processed to your original payment method within 5-7 business days.
• 24 to 48 hours before the experience: 50% refund of the total booking amount. The remaining 50% is non-refundable and may be retained by the operator or Boatigo.
• Less than 24 hours before the experience: No refund. The full booking amount is non-refundable.
• No-show: If you fail to arrive at the designated meeting point and time without prior notice, no refund will be issued.

2. How to Cancel

1. Log in to your Boatigo account
2. Go to My Bookings
3. Select the booking you wish to cancel
4. Click Cancel Booking and confirm
5. Alternatively, contact our support team via WhatsApp or email

3. Cancellation by Operator / Boatigo

• If the operator cancels due to weather, safety concerns, or operational reasons, you will receive a full refund
• If Boatigo cancels your booking for any reason, you will receive a full refund plus a 10% credit for your next booking
• We will notify you via email and SMS as early as possible if a cancellation occurs
• You may choose between a refund or rescheduling (subject to availability)

4. Add-on Cancellations

• Add-ons cancelled with the main booking follow the same cancellation timeline
• Add-ons cancelled independently after the main booking is confirmed are non-refundable
• Free add-ons or complimentary services cannot be monetized or converted to cash

5. Refund Process

• Refunds are processed to the original payment method used during booking
• Processing time: 5-7 business days from cancellation approval
• For UPI payments: Refund typically reflects within 1-3 business days
• For card payments: Refund typically reflects within 5-7 business days
• You will receive a confirmation email with refund details once processed
• If your refund is delayed beyond 7 business days, please contact our support team

6. Exceptions & Special Cases

• Medical emergencies — Full refund with valid medical documentation (to be submitted within 48 hours)
• Natural calamities / Force majeure — Full refund or free rescheduling
• Government restrictions — Full refund if booking cannot be fulfilled due to new regulations
• Operator no-show — Full refund plus a 20% credit toward your next booking
• Special event bookings (New Year, Dev Deepawali, etc.) may have different cancellation terms — these will be clearly stated at the time of booking

7. Contact Support