Legal

Important policies and terms governing your use of Boatigo services.

Privacy Policy

At Boatigo ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website boatigo.in, use our mobile application, or engage with our services.

1. Information We Collect

Personal Information

  • Name and contact details — Full name, email address, phone number, and delivery address
  • Identity information — Government-issued ID for verification (where required)
  • Payment information — Payment method details processed securely via Razorpay. We do not store your card numbers, CVV, or bank account details
  • Booking data — Experience preferences, dates, number of guests, special requests, and guest details
  • Account credentials — Email and encrypted password if you create an account

Information Collected Automatically

  • Device information — IP address, browser type, operating system, device identifiers
  • Usage data — Pages visited, time spent, click patterns, search queries
  • Cookies and tracking — Session cookies, analytics cookies, and advertising identifiers
  • Location data — Approximate location from IP address for personalized experiences

2. How We Use Your Information

  • To process and manage your bookings, payments, and refunds
  • To communicate booking confirmations, reminders, updates, and support responses
  • To personalize your experience with tailored recommendations and offers
  • To verify your identity and prevent fraud or unauthorized transactions
  • To improve our platform, services, and customer experience
  • To comply with legal obligations and regulatory requirements
  • To send promotional communications (only with your consent, and you can opt out anytime)
  • To share booking details with experience operators/vendors for service fulfillment

3. Information Sharing & Disclosure

  • Service Partners — Experience operators and vendors receive only the information necessary to fulfill your booking (name, contact, booking details)
  • Payment Processors — Razorpay processes payments securely. We share minimal transaction data required for payment processing
  • Legal Requirements — We may disclose information to comply with applicable laws, regulations, or legal processes
  • Business Transfers — In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction
  • We do not sell your personal information to third parties

4. Data Security

  • All payment transactions are encrypted using industry-standard SSL/TLS protocols
  • Passwords are hashed and salted using industry-standard algorithms
  • Regular security audits and vulnerability assessments are conducted
  • Access to personal data is restricted to authorized personnel on a need-to-know basis
  • While we implement robust security measures, no method of transmission over the Internet is 100% secure

5. Data Retention

  • Account information is retained while your account is active
  • Booking records are retained for a minimum of 3 years for legal and tax compliance
  • Payment records are retained per RBI and financial regulatory requirements
  • You may request deletion of your account and associated data, subject to legal retention obligations

6. Your Rights

  • Access — Request a copy of your personal data
  • Correction — Update or correct your personal information
  • Deletion — Request deletion of your account and data (subject to legal requirements)
  • Opt-out — Unsubscribe from marketing communications at any time
  • Data Portability — Request your data in a machine-readable format
  • Grievance — Lodge a complaint regarding data processing with our Grievance Officer

7. Cookies

We use cookies and similar tracking technologies for:

  • Essential cookies — Required for website functionality and authentication
  • Analytics cookies — Help us understand how visitors interact with our platform
  • Marketing cookies — Used to deliver relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings.

8. Children's Privacy

Boatigo is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete it.

9. Grievance Officer

For any privacy-related concerns or grievances, contact:

Email: privacy@boatigo.in

Phone: +91 8791742434

We will respond to your grievance within 30 days as per the Information Technology Act, 2000.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

Last updated: April 2025